The SutraCode Guarantee
Enterprise software doesn't have to mean enterprise-level risk. We back our engineering with four non-negotiable promises that protect your investment.
Statement of Guarantees
Effective immediately for all new SutraCode contracts.
The 7-Day Working Demo
We don't do 'vaporware'. For custom builds, we guarantee a working, clickable prototype or a functional slice of the application within 7 days of project kickoff. If we fail to deliver this, you have the right to cancel the contract with a full refund of your initial deposit.
100% Code Ownership
You are paying for the software, which means you own it. Upon project completion and final payment, we transfer full Intellectual Property (IP) rights and source code repositories directly to your organization. No vendor lock-in. Ever.
Zero Hidden Costs
The price we quote in the Statement of Work is the price you pay. We guarantee there will be no surprise server setup fees, unexpected licensing costs, or arbitrary mid-project price hikes as long as the core scope remains unchanged.
99.99% Managed Hosting Uptime
For clients on our managed hosting and maintenance plans only, we guarantee a 99.99% uptime SLA. We build on AWS architecture with automated failovers and daily backups to keep operations running.